Telehealth FAQ

Why Telehealth?

  • Social distancing due to COVID-19 (Coronavirus)
  • No hassle scheduling
  • If unable to drive or get a ride
  • Get treated from the convenience of your home
  • Hours of the clinic or provider does not matches to your work/life schedule
  • Use of advanced technology to offer a solution without waiting and preventing things from getting worse
  • Better access to health care

What if I need hands-on or in-person care?

This is where having a lacrosse ball or double lacrosse ball can become very important or objects that are similar to be able to show you how to do some self soft tissue work. It can be quite effective to use and there are certain mobilizations/hands-on techniques that can be done as well. Different stretches will be used to get into a specific range of motions that are limited as well. If you have a family member who can help you with your treatment, then we can often teach them a few techniques to perform on you to aid in your rehabilitation. There are a lot of innovative ways, things can be modified to help individuals in their respective cases. The magic of Physical Therapy is learning to help yourself and being self-reliant.

What will happen in your typical session?

  • Live Video Call with a Registered Physical Therapist who will assess your condition.
  • A customized treatment plan is created for you after the assessment by your PT, who will then monitor you in real-time while you are performing your treatment.
  • Easy and convenient booking (typically able to see within 24 hours of booking the appointment

How long will our session be?

A Telehealth First Initial No-Obligation consultation will be approximately 15 minutes where we find out if this is the right platform for you.

Initial Assessment is 45 minutes

All subsequent re-assessment and treatment sessions are 30 minutes. It is recommended that you log in 5 minutes prior to your session and submit your paperwork ahead of time.

Is your fee covered by insurance?

Virtual Physical Therapy is covered by most health care plans. Typically health plans cover all or a portion of the cost for such service. We can find that info for you if you wish by checking with your insurance company.

Do I need a doctor's referral to see you?

No, a doctor’s referral is not necessary to see a Physical Therapist in Kernersville. However, a small number of health insurance providers may ask you for a doctor’s referral to get reimbursed. Please enquire with your health insurance provider to be sure. If you are unsure, our admin team can find that info for you if you wish to confirm.

What do I need to do before my appointment?

To optimize your time with me, I recommend that you download and submit the completed intake forms prior to your appointment. You will receive an email detailing the same.

What is your Cancellation Policy?

We ask that you give at least 48 hours notice when cancelling an appointment. This will allow me to fill your spot with patients that are on the waiting list. A cancellation fee may apply if we are not given 48 hours notice.

What can be done in a typical Telehealth visit?

  • Take a complete history to provide an accurate diagnosis
  • Examine range of motion and movements
  • Perform a functional movement examination
  • Evaluate strength
  • Prescribe exercises and stretches – with supporting photos/videos
  • Correct exercise form and provide cues to perform them more effectively
  • Provide and refine self joint mobilization techniques (self-hands on therapy)
  • Provide and refine self directed soft tissue treatment techniques
  • Provide a full rehab plan to follow in your own environment
  • Educate patients on their injury or condition
  • Help train another person to assist you with exercises or stretches

What Types of Physical Therapy are Provided with Video Consults?

We provide virtual/video consultations to all of our patients including people with musculoskeletal (orthopaedic), neurological, vestibular or concussion related health conditions.

What do I Need for my Virtual Physical Therapy Session?

Patient with Device and Internet (computer, tablets or smartphone)

How do I Prepare For My Virtual Physical Therapy Session?

Set your device up so that you can do a face-to-face interview and you can move away to show your full body. Change into loose fitting clothing (like you would wear to a gym) so that you can move freely. It is recommended that you log on 5 minutes prior to your session and submit your paperwork ahead of time.

If you have any questions prior to your appointment, give us a call, we are more than happy to help.